FREQUENTLY ASKED QUESTIONS
WHICH SIZE SHOULD I BUY? I NEED HELP FINDING THE RIGHT SIZE.
EACH ITEM HAS A SIZE CHART WHICH IS MEASURED IN INCHES IN THE ADDITIONAL PRODUCT PHOTOS. MEASURE YOUR GARMENTS THEN CORRELATE THOSE MEASUREMENTS AGAINST THE SIZE CHART PROVIDED TO ENSURE THE RIGHT FIT. IF YOU DESIRE AN OVERSIZED FIT, WE RECOMMEND GOING UP A SIZE AS MOST STYLES ARE TRUE TO SIZE.
WHEN WILL MY ORDER SHIP? HOW DO I TRACK MY ORDER?
ALL U.S. ORDERS SHIP WITHIN 1-4 BUSINESS DAYS. IF YOUR ORDER IS DELAYED FOR ANY REASON YOU WILL BE NOTIFIED. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION WHEN YOUR ORDER HAS SHIPPED. DOMESTIC ORDERS ARRIVE TYPICALLY WITHIN 1-5 BUSINESS DAYS AFTER SHIPMENT.
ALL INTERNATIONAL ORDERS SHIP WITHIN 1-4 BUSINESS DAYS. IF YOUR ORDER IS DELAYED FOR ANY REASON YOU WILL BE NOTIFIED. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION WHEN YOUR ORDER HAS SHIPPED. INTERNATIONAL ORDERS ARRIVE WITHIN 1-3 WEEKS AFTER SHIPMENT.
ALL ORDERS CONTAINING PREORDER ITEMS ARE EXPECTED TO BEGIN SHIPPING IN 2-3 WEEKS AFTER OUR WEB STORE CLOSES ON SUNDAY, 2/12 AT NOON PST.
ALL ORDERS CONTAINING IN STOCK ITEMS AND PREORDER ITEMS WILL SHIP WHEN ALL ITEMS ARE READY.
CUSTOMS NOTICE
ALL CUSTOMERS OUTSIDE OF THE U.S. ARE RESPONSIBLE FOR THE CUSTOMS FEES/DUTIES THAT MAY BE CHARGED BY THEIR COUNTRY FOR IMPORT. THIS AMOUNT CAN VARY DEPENDING ON YOUR COUNTRY. WE ADVISE LOOKING THIS UP BEFORE PURCHASING SO YOU ARE AWARE OF ANY POTENTIAL FEES.
CAN I CANCEL, CHANGE, OR RETURN MY ORDER?
ALL SALES ARE FINAL. THERE ARE NO RETURNS OR EXCHANGES AS BUFFALO CANNOT GUARANTEE THE CONDITION OF RETURNED MERCHANDISE. PLEASE BE COGNIZANT OF THE SIZE, STYLE, AND SHIPPING DETAILS AS AMENDMENTS TO YOUR ORDER CAN ONLY BE MADE BEFORE YOUR ORDER HAS SHIPPED.
SHIPPING
ALL OF OUR ORDERS ARE SHIPPED THROUGH USPS. BUFFALO IS NOT RESPONSIBLE FOR LOST OR MISSING ORDERS DUE TO AN INCORRECT ADDRESS PROVIDED. PLEASE BE SURE TO PROVIDE AN EXACT ADDRESS INCLUDING THE APARTMENT OR SUITE NUMBER IF APPLICABLE. IF A PACKAGE IS RETURNED TO SENDER, THE CUSTOMER WILL BE RESPONSIBLE FOR SHIPPING COSTS ASSOCIATED WITH RE-DELIVERY. IF YOU ARE PAYING THROUGH PAYPAL BE SURE YOUR ADDRESS IS UP TO DATE WITHIN PAYPAL. ONCE THE PACKAGE IS ACCEPTED BY USPS, ALL QUESTIONS ABOUT YOUR SHIPPING TIMELINE CAN BE FORWARDED TO THEM USING YOUR TRACKING NUMBER.
MY TRACKING NUMBER SAYS MY ORDER WAS DELIVERED, BUT I CAN'T FIND IT. WHAT SHOULD I DO?
USPS MAY ACCIDENTALLY DELIVER MAIL TO NEIGHBORING ADDRESSES, JUST BY ONE OR TWO HOUSES/UNITS IN MOST CASES. YOU SHOULD CHECK UP WITH THEM TO SEE IF THEY'VE RECEIVED YOUR PACKAGE. IF NOT, PLEASE CONTACT YOUR LOCAL USPS CENTER AND PROVIDE YOUR TRACKING NUMBER. IF THE PARCEL IS AROUND, THEY WILL BE ABLE TO EASILY FIND IT. IF YOUR SEARCH IS UNSUCCESSFUL PLEASE REACH OUT IMMEDIATELY.
MY ORDER'S TRACKING HASN'T MOVED IN A WHILE, WHAT'S GOING ON?
ONCE AN ORDER IS IN TRANSIT, IT IS USPS' RESPONSIBILITY TO ENSURE YOUR PACKAGE GETS SCANNED AT EACH CHECKPOINT. NEW CHECKPOINTS CAN TAKE MULTIPLE BUSINESS DAYS TO POPULATE IN SOME CASES, ESPECIALLY WITH INTERNATIONAL ORDERS.
IF YOU FEEL AS THOUGH AN ORDER HAS BEEN LOST IN TRANSIT BY USPS AFTER 14 DAYS OF NO MOVEMENT ON TRACKING, CONTACT US IMMEDIATELY.
PAYMENT METHODS
WE ACCEPT DEBIT, CREDIT, AND PAYPAL.
IF YOU HAVE ANY QUESTIONS, CONCERNS, COMMENTS, OR NEED ASSISTANCE PLEASE CONTACT US, AND OUR CUSTOMER SUPPORT STAFF WILL GET BACK TO YOU AS SOON AS POSSIBLE. CUSTOMER SERVICE IS OUR NUMBER ONE PRIORITY.
WE APPRECIATE YOU, THANK YOU FOR ALL THE LOVE AND SUPPORT.
THE LAST OF THE HERD.
- BUFFALO